User personas & empathy maps
Most discover music via playlists, social media, and friends, listening mainly while working, commuting, or exercising. Key issues were ads, repetition, and poor mood detection. Users want smarter personalization and smoother playback.
From these insights, I defined two personas: Emily wants music that adapts to her activities, and Jordan seeks fresh, effortless recommendations. Empathy maps revealed their needs for seamless transitions, personalization, and variety. This stage clarified core use cases, pain points, and expectations.