Fresh Looks ATX’s site feels outdated: no proper mobile/tablet responsiveness, chaotic layout without a grid, inconsistent typography and hierarchy, poorly organized colors, and an overall lack of unified, modern visual style with cohesive brand identity throughout.
Most Austin competitors have outdated designs, confusing structures, text-heavy pages, no visible pricing, weak portfolios, and hidden or unconvincing reviews. Their colors often clash and typography is hard to read.
The user stories were created to ensure the website meets the needs of different personality types while focusing on shared values: clarity, trust, and simplicity. Whether a user prefers minimal interaction or more visual engagement, the design supports both.